Sarah Wynn-Williams used to be the director of public policy at Facebook. She got fired and then wrote a book about her experience working at Facebook and with the senior executives there. She doesn’t think much of the people or the organization – offering many scenes of casual and direct cruelty, indifference and pursuit of profit above all else. Yes, Careless People is a gentle title for the memoir – could have been titled ‘Cruel People,’ or ‘These Fucking Assholes’ or something similar.
And Wynn-Williams gives lots of scenes that support this characterization. Moments where executives knew about harm decisions (or indecision) might cause to whole countries (let alone people) and did nothing. This idea of “they did nothing” is a repeated one by Wynn-Williams – she, the Cassandra calling out the disaster, only to be assiduously ignored. Convinced – or at least claiming to be convinced in the memoir – that the best way to change the company was to do so from the inside.
It’s a bit hard to believe that there wasn’t the tiniest bit of self-interest fuelling Wynn-Williams. Just the tiniest. Like whatever salary she was making played no role in staying on? Like she wasn’t willing and able to let go some of the agonized changes she was trying to make to preserve democracies or to prevent crime or whatever whatever
And I’m prepared to believe Zuckerberg and Sanders are as bad as Wynn-Williams makes them out to be, but in reading it I couldn’t help but wonder (suspect?) that no small part of this book was a desire to exact revenge. Like some of it just read as… vindictive? Even if it was accurate?
Anyway, it made the whole thing read like an exercise in trying to parse what is unreliable narrator and what is accurate. But even with that layer of skepticism, the book is engrossing in its outrage for the callousness, or “carelessness” of the Facebook folks.
Literary Vice 